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Providence Life Services

COVID-19 Health & Safety Precautions

Covid19_Precautions_blog_Portrait_350x350-2.jpgAs the COVID-19 virus is especially dangerous to the health of the older population, Providence Life Services takes our commitment and responsibility to protect the health and safety of our residents, patients, and staff very seriously. 

We have enacted a number of precautions to protect those we serve: 


Providence Life Services communities are closely monitoring guidance from the Centers for Disease Control and Prevention (CDC) and local Health Departments regarding protocols for visitors on our campuses. As each state is progressing through re-opening plans, Providence communities are also adjusting our protocols on a community-by-community basis. As the situation evolves, we will contact family members and responsible parties to communicate any updates. 

If you have questions about the current visitation procedures at a specific campus, we encourage you to reach out to the campus directly. Click here for contact information.

In addition, our teams are happy to help residents and families find ways to connect safely, whether that is by coordinating a video chat (such as Facebook, FaceTime, or Zoom), phone call, or other creative solution. Please contact the Life Enrichment team at your community for more information.


While we respect the independence, dignity, and self-determination of each of our residents, we have strongly encouraged them to engage in social distancing, wear face masks, and perform hand hygiene, to protect themselves and their neighbors. Our teams are more than willing to help ensure that our residents have the groceries, medications, and supplies they need. Please reach out to your community to see what kind of drop-off or shopping services are available. 


Before the start of each shift, all staff are screened with a questionnaire asking about their symptoms and their proximity to others who may be infected, as well as a temperature check. Essential vendors who enter the building are subjected to the same screening process. Employees and vendors are required to wear a mask at all times while inside the facility. 


Cloth face masks are reasonably effective in limiting the spread of infection from the person wearing them to the people around them. We have also distributed cloth masks to all of the residents, and require them to wear the masks when they are in public areas or during an interaction with a staff member (such as a housekeeper in an apartment, or an aide assisting with activities of daily living). Our staff also wear face masks while at work.

Medical grade masks such as N95 and surgical masks are designed to protect healthcare staff who are caring for a confirmed COVID-positive patient. Providence has a supply of these masks for staff to use in the appropriate situations, particularly at our Downers Grove location where a dedicated COVID Recovery Unit has been established

We are still gladly accepting donations of cloth masks from community members. For more information, including instructions on how to make a mask, please visit our website

While we recognize that many of these restrictions are uncomfortable for our residents and staff, we feel they are necessary to protect the health and safety of those we serve. We will continue to be diligent in our efforts to limit the spread of the COVID-19 virus within our communities. We are deeply grateful for your prayers and support during this difficult time.